When you call us, the Call Center will page your call to the dispatcher who will send a technician to solve the problem. After your technician arrives, he will confirm the problem you are experiencing. Then, like a family doctor, he will diagnose the system’s problem. After diagnosis, the technician will explain what the problem was, provide a list of repairs to fix it; and will provide suggestions for future repairs or maintenance that may be needed, but are not necessary to get the system functioning immediately.
If the system is near the end of its life or is costing more than it should in energy consumption, your technician will make recommendations to replace it with a newer, energy efficient system. Pricing is provided upfront and is all-inclusive. After you authorize repairs, the technician will complete the repairs or order parts if required, collect payment, and you and your family will be comfortable once again.