What can I expect when I contact AirPro Comfort Systems for a service call?

When you call us, the Call Center will page your call to the dispatcher who will send a technician to solve the problem. After your technician arrives, he will confirm the problem you are experiencing. Then, like a family doctor, he will diagnose the system’s problem. After diagnosis, the technician will explain what the problem was, provide a list of repairs to fix it; and will provide suggestions for future repairs or maintenance that may be needed, but are not necessary to get the system functioning immediately.

If the system is near the end of its life or is costing more than it should in energy consumption, your technician will make recommendations to replace it with a newer, energy efficient system. Pricing is provided upfront and is all-inclusive. After you authorize repairs, the technician will complete the repairs or order parts if required, collect payment, and you and your family will be comfortable once again.

Why might my system be freezing up?

Dirty filters and restricted airflow are possibly the reasons why your system is freezing. Low refigerant, weak solder joints, friction/vibration, leaking valves, loose fittings, age, nature and location of leak are all determining factors as to whether or not to have the system repaired or replaced. Dirty evaporator coil: You lose airflow so slowly that you probably would not realize it until the system freezes up or it not cooling properly. Defective blower motor or relay: A blower motor not running at the proper speed or not running at all. It can also be intermittent, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next.

When replacing the outdoor unit, should the indoor unit also be replaced?

Most likely, yes, and here is why:

Matched Systems: Outdoor units are designed to work with matched indoor units for optimum efficiency. This matched system is a coordinated, top-performance team that ensures dependability. Outdoor units may “work” with indoor units other than those for which they have been designed; however, the result is a definite compromise in system performance.

Design Advances: Indoor blower coil units have undergone numerous design advances – especially in the areas of air handling performance, filtering efficiency, and operating sound levels. A new outdoor unit also includes the latest advances.

Higher Efficiency: The cooling/heating efficiency ratings that are advertised for an air conditioner or heat pump are based on their performance as matched systems. While changing only the outdoor unit may result in improved efficiency compared to the old system, it will not be as efficient as it was designed to be. This means your savings will be lower than with a matched system. Age: If the outdoor unit is 10 years old, the indoor unit is likely just as old and has been subjected to the same amount of wear and tear.

Warranty: A new unit also gives you a new product warranty. Replacing the indoor unit at the same time as the outdoor unit results in peace of mind, knowing the new warranty covers the entire system.

Bargain: At first glance, replacing only an outdoor unit may appear to be a bargain. However, when you consider the lower cooling and heating efficiencies, decreased reliability, and high cost of ownership that results, it’s not such a bargain. Replacing an entire system costs more, but you get more efficiency, reliability, and comfort.

Why is it important to have regular maintenance on my home comfort system?

You wouldn’t buy a brand-new car and expect to never have to put air in the tires, change the oil and check out any unusual noises, would you? Well, in the same way it is important to have regular inspections of your home comfort system by your Service Technician. If not maintained properly, even the best equipment could cause problems.

What is a SEER rating?

SEER stands for “Seasonal Energy Efficiency Ratio. This is a measure of the energy efficiency of the air conditioning system. A higher SEER rating means more efficiency. It’’s like miles per gallon in a car -– the higher the mpg (or SEER), the lower the gasoline (electricity) bill. Federal restrictions require all new systems produced to have a 13 SEER rating or higher. If you own a system with a SEER rating below 13, you may want to think about replacing your unit in order to increase performance and lower your energy costs.

What should I know about changes in refrigerants?

To protect our environment, numerous changes have taken place with refrigerants used in air conditioning and heat pump systems. These changes are having and will continue to have a significant impact on the air conditioning industry. The Environmental Protection Agency (EPA), through the Clean Air Act, is regulating the production and use of refrigerants. These changes will eventually eliminate air conditioning and heat pump refrigerants containing chlorine because of the concern about depletion of the ozone layer.

In response, AirPro Comfort Systems, LLC is offering consumers a choice in environmentally friendlier refrigerants. The chlorine-free refrigerant R410A will reduce damage to the ozone. R410A is used by all manufacturers but is often marketed under different names. Providing products that protect the environment and providing consumers with a total home comfort solution have been and will continue to be priorities of AirPro Comfort Systems, LLC. Our products that use the environmentally friendlier R410A refrigerant are win-win solutions for consumers wanting high-efficiency products that are less taxing on our environment.

Although the government has begun phasing out a commonly used refrigerant, consumers who have cooling systems that use this product should not worry. The HCFC family of refrigerants, which include R22, will still be available for many years. Sufficient quantities of R22 refrigerant will continue to be produced until the year 2020. After 2020, recycled refrigerants will be available for many years.

Why should I zone my house?

Zoning divides your home into separate comfort areas and makes your comfort equipment cool or heat only areas that need conditioning. For example, a living room with large windows may stay too hot in the summer and too cold in the winter. A zoning system will send more conditioned air to the living room to make up for the heat gained or lost through the windows.

Why zone? Today’s families have different lifestyles and comfort needs. Maybe you have a home office that needs extra conditioning during the day and none at night. Or you only use the upstairs or back bedrooms when guests visit. Whatever your needs, zoning can keep each area of your house at the perfect temperature for you and each family member. When should I install zoning? If you are replacing your air conditioner, furnace or heat pump, it is an excellent time to install a zoning system. When you new comfort equipment is matched with a zoning system, you will have precise control in each zone.

Houses that had been nearly impossible to keep comfortable are a thing of the past. Zoning is also excellent for new homes since it is installed during construction. If you are buying a new home, check with your builder about a zoning system. It could make the difference between just enjoying your new house and being truly comfortable in it.

What is a heat pump?

Heat pumps are comfort systems that use refrigerant to both cool and heat a house. When cooling, the heat pump transfers heat from the inside of the house to the outside, making the interior of the house cooler. When the outside air is cold, the heat pump reverses itself and transfers heat from the outside to the inside of the house. Heat pumps often utilize electric heat strips to supplement the transfer of heat and warm the interior of the house faster.